Today’s customer is changing the world of customer service. Companies have to think beyond the cubicle or call center. Customer service agents need to be encouraged to collaborate with the customer and with external experts. They need to have a way to do this professionally and seamlessly. According to the article, “10 customer service best practices” posted at desk.com, customers are flocking to new channels of communication and companies are adopting customer-centric practices. eatNgage provides you this new channel. Customers will feel heard and appreciated. According to a 2009 Harvard Business Report in a global survey of 23,000 subscribers, 95% said that they face to face meeting (even remote) are key to successful long-term relations.