eatNgage

Virtual Guests – eatngage Support

Guest Support

How can we help?

Check out our FAQ or submit your question via the contact form below. Or during business hours, live chat with us or call us at 713.429.4757.

We strive to have meal orders delivered accurately and on-time and provide best efforts to do so. While we closely monitor deliveries and provide assistance to our guests when needed to facilitate an accurate and on-time meal delivery, our accommodation may take the form of a meal, eCard, or other means, as outlined in our Terms of Service.
Meals are targeted to arrive within a 30 minute window before and after the scheduled delivery time. If there is an issue with your order or hasn’t been received, please contact us by phone at 713.429.4757 or submit your question via the contact form below.
If you need to change your order for any reason, you can do so through the text message link you received after you placed your order.
Your event organizer will provide you with a link where you can provide your delivery address for when the event takes place. Once that is provided you will be given a selection of local and national delivery options in your area to choose from.
Your eCard will be sent to you one hour before the event in a text message with a link to the eCard.
Your eCard will expire in one year from the issue date. If there is an issue with your eCard, please contact us by phone at 713-429-4757 or submit your question via the contact form below.
Once your order is placed we will send a text message to the mobile number you provided.
Try opening it in a different web browser or clearing your cache. If neither of these work, please contact our support staff.
You may cancel your order through the link in your confirmation text. The option will appear at the bottom of the screen.
This will depend on if your host has allowed it! If the host has allowed the sharing option, you may invite a guest by clicking “Invite a Colleague”, located on the order confirmation page.
Your food delivery options will vary depending on location, availability and time of day.
My delivery has not arrived yet.

Meals are targeted to arrive within a 30 minute window before and after the scheduled delivery time. If there is an issue with your order or hasn’t been received, please contact us by phone at 713.429.4757 or submit your question via the contact form below.

How do I change my order?

If you need to change your order for any reason, you can do so through the text message link you received after you placed your order.

How do I place my order?

Your event organizer will provide you with a link where you can provide your delivery address for when the event takes place. Once that is provided you will be given a selection of local and national delivery options in your area to choose from.

I ordered a restaurant eCard, when will it arrive?

Your eCard will be sent to you one hour before the event in a text message with a link to the eCard.

What if my restaurant eCard doesn’t work?

Your eCard will expire in one year from the issue date. If there is an issue with your eCard, please contact us by phone at 713-429-4757 or submit your question via the contact form below.

How will I know when my order is processed?

Once your order is placed we will send a text message to the mobile number you provided.

Try opening it in a different web browser or clearing your cache. If neither of these work, please contact our support staff.

How do I cancel my order?

You may cancel your order through the link in your confirmation text. The option will appear at the bottom of the screen.

Can I invite my colleagues?

This will depend on if your host has allowed it! If the host has allowed the sharing option, you may invite a guest by clicking “Invite a Colleague”, located on the order confirmation page.

What are my food options?

Your food delivery options will vary depending on location, availability and time of day.

What is the eatNgage Guarantee?

We strive to have meal orders delivered accurately and on-time and provide best efforts to do so. While we closely monitor deliveries and provide assistance to our guests when needed to facilitate an accurate and on-time meal delivery, our accommodation may take the form of a meal, eCard, or other means, as outlined in our Terms of Service.

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